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Open the profile screen (tap your avatar on Home). Your household invite code is shown there. Your partner installs the app, creates an account, and enters the code when signing up — or later under Settings → Join a household. From then on you both see the same data.

Joining a household moves your account into it. If you had entered data under your own household, it stays with that household rather than merging. Set up together before you add much.

On the sign-in screen tap Forgot password?, enter your email, and follow the link we send. If nothing arrives within a few minutes, check spam, then try again — we limit how many reset emails go out per hour.

Yes. Use the buttons on the sign-in screen. If you originally created your account with an email and password, sign in that way, or ask us to link the two.

Your display name can be changed from the profile screen. To change the email address on your account, email us from the current address and we'll switch it for you.

Thuli in text and by voice with the full monthly allowance, family insights, the choice of which model Thuli runs on, and every premium feature we add next. The free plan includes everything else, plus a smaller allowance to try Thuli.

Subscriptions are billed by Apple or Google, not by us, so cancellation happens in their settings:

• iPhone: Settings → your name → Subscriptions → FamilyHQ → Cancel.
• Android: Google Play → your profile → Payments & subscriptions → Subscriptions → FamilyHQ → Cancel.

You keep Premium until the end of the period you've paid for. Deleting the app does not cancel a subscription.

Refunds are handled by the store you bought through. Apple: reportaproblem.apple.com. Google: Google Play refund request. If you're stuck, email us and we'll help you find the right place.

Open the paywall and tap Restore purchases. Make sure you're signed into the same Apple ID or Google account you bought with. On Android, Premium switches on once we've confirmed the purchase with Google, which can take a moment after a purchase made offline.

Each month your household gets an allowance of Thuli messages and processing. Free households get a small one to try her; Premium households get a large one. You can see how much is used under Settings. When it runs out, everything else in the app keeps working.

The members of your household, and nobody else. Every record is locked to your household by the database itself. We don't sell or share your data, and we never show ads. See the privacy policy.

To answer you, a summary of the relevant household data (budgets, lists, debts and so on) is sent with your question to the AI model, which runs on Microsoft Azure. It is used to answer you and is not used to train models. Photos you ask Thuli to read, and voice audio while you're talking to her, go the same way. Details are in the privacy policy.

Property & assets can be exported as CSV from within the app, and the inventory report as a PDF. For a full export of your household's data, email us and we'll send it as a set of CSV files within 30 days.